Privacy Policy

Providara provides a Shopify AI agent that helps merchants deliver personalized product recommendations and customer support. Our website is providara.com. For privacy inquiries, please contact us.

Merchant account data. When you sign up, we collect information such as your name, email address, business name, billing details (processed by Paddle), and Shopify store identifier.

Shopify store data. With your authorization, we access data from your Shopify store needed to operate Providara, including products, collections, inventory, orders, and customer records relevant to conversations and recommendations.

Conversation data. When shoppers use the AI agent on your storefront, we process chat messages, session identifiers, and related context (such as viewed products) to generate responses and improve service quality.

Usage and technical data. We collect logs, device and browser information, IP addresses, and analytics about how the service is used to maintain security, diagnose issues, and understand performance.

Website visitors. If you visit providara.com, we may collect contact form submissions and standard website analytics as described below.

We use personal data to:

• Provide, operate, and maintain Providara
• Process subscriptions and billing through Paddle
• Generate AI-powered recommendations and chat responses
• Provide customer support and respond to inquiries
• Monitor usage limits (e.g., chat turns per plan)
• Improve reliability, security, and product features
• Send service-related communications (e.g., billing, updates)
• Comply with legal obligations and enforce our terms

We do not sell your personal data. We do not use merchant store data to train public-facing AI models in a way that identifies your business without your consent, except as needed to deliver the service you subscribed to.

If you are in the European Economic Area (EEA), United Kingdom, or Switzerland, we process personal data under the following legal bases:

• Contract: to provide Providara and fulfill our agreement with you
• Legitimate interests: to secure our service, prevent abuse, and improve functionality, balanced against your rights
• Consent: where required, such as for optional marketing emails (you may withdraw consent at any time)
• Legal obligation: where we must comply with applicable law

We share data only as needed to operate Providara:

• Shopify — app installation, data sync, and storefront integration
• Paddle — payment processing and subscription management (merchant of record)
• Cloud and AI providers — hosting, infrastructure, and AI inference services under contractual safeguards
• Professional advisors — legal, accounting, or security services when necessary
• Authorities — when required by law or to protect rights and safety

We require subprocessors to handle data only on our instructions and with appropriate security measures. A list of key subprocessors is available on request.

Providara may process data in the United States and other countries where we or our providers operate. When we transfer personal data from the EEA, UK, or Switzerland, we rely on appropriate safeguards such as Standard Contractual Clauses or equivalent mechanisms, unless an adequacy decision applies.

We retain personal data for as long as your subscription is active and for a reasonable period afterward to comply with legal obligations, resolve disputes, and enforce agreements. Conversation logs and usage data may be retained for a limited period for analytics and support, then deleted or anonymized unless longer retention is required by law.

When you uninstall Providara or request deletion, we will delete or anonymize your data within a reasonable timeframe, subject to backup cycles and legal retention requirements.

Depending on your location, you may have the right to:

• Access a copy of your personal data
• Correct inaccurate data
• Request deletion of your data
• Restrict or object to certain processing
• Data portability
• Withdraw consent where processing is consent-based
• Lodge a complaint with your local supervisory authority

Merchants can exercise many rights through account settings or by contacting us. End customers who interact with a merchant's AI agent should contact the merchant (the data controller for storefront interactions) first; we will assist merchants in fulfilling valid requests where applicable.

Our marketing website may use cookies and similar technologies for essential functionality, preferences, and analytics. You can control cookies through your browser settings. The Providara Shopify app may use session storage and similar technologies required for the agent to function on your storefront.

We implement administrative, technical, and organizational measures designed to protect personal data, including encryption in transit, access controls, and monitoring. No method of transmission or storage is completely secure; we encourage you to use strong passwords and limit account access to trusted team members.

Providara is a business service not directed at children under 16. We do not knowingly collect personal data from children. If you believe we have collected such data, please contact us so we can delete it.

We may update this Privacy Policy from time to time. We will post changes on this page and update the “Last updated” date. Material changes will be communicated by email or in-app notice where required by law.